Shipping policy

These General Conditions regulate the acquisition of the products offered on the website www.campanasled.com.
The acquisition of any of the products implies the full and unreserved acceptance of each and every one of the General Conditions indicated.
These General Conditions may be modified without prior notification, therefore, it is recommended Carefully read its content before proceeding to purchase any of the products offered.

TECHNICAL EQUIPMENT DEVELOPMENT S.L., in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

• Its corporate name is: TECHNICAL EQUIPMENT DEVELOPMENT S.L.
• His CIF is: B98919665.
• Its registered office is at: C/ ELDA, 4 - 46988 Paterna (Valencia) (ESPAÑA).
• His fiscal domicile is in: C/ ELDA, 4 - 46988 Paterna (Valencia) (ESPAÑA).
• It is registered in the Mercantile Registry of VALENCIA, Volume 10293, Book 7574, Folio 82, Section 8, Sheet V176553, Entry 1

To communicate with us, we offer you different means of contact that we detail below:
• Sending a message to the Customer Contact Service :

• 3.1) In "Contact us", found in the main menu or footer of this website.
• 3.2) At the email address: info@campanasled.com

All notifications and communications between users and TECHNICAL EQUIPMENT DEVELOPMENT S.L. will be considered effective, for all purposes, when they are made through any of the means detailed above.

The products offered, together with their main characteristics and their price are detailed and can be consulted on the corresponding screen of this website.
TECHNICAL EQUIPMENT DEVELOPMENT S.L. reserves the right to decide, at all times, the products and / or services offered to Clients. Thus, TECHNICAL EQUIPMENT DEVELOPMENT S.L. can, at any time, add new products and / or services to those currently offered. Also TECHNICAL EQUIPMENT DEVELOPMENT S.L. reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.
Once inside www.campanasled.com, and to access the purchase of the different products, you must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general conditions and individuals posted at www.campanasled.com.

OBSERVATIONS

The offers presented by TECHNICAL EQUIPMENT DEVELOPMENT S.L. are valid within the limit of available stocks and visible on the product sheet. Once the available stocks are exhausted, any replacement amount of said stocks TECHNICAL EQUIPMENT DEVELOPMENT S.L. reserves the right to modify the data sheet and price of its products depending on the manufacturing and import costs of the different components..

FREE SHIPPING OF THE PRODUCT

Free shipping is limited to the countries of the European Union, as long as the minimum purchase amount to apply this offer is exceeded.
A single free shipping will be made, if the customer requests a fractional shipping: in quantity or in destination address, only the first partial shipment will be free.

TECHNICAL EQUIPMENT DEVELOPMENT S.L. intends to guarantee the availability of all products that are advertised through www.campanasled.com.
However, in the event that any requested product could not be delivered due to force majeure: stock error, breakage or loss of the product during the preparation or delivery of the shipment, etc., the customer will be informed within 24 hours of placing the order. In case of not having the product in stock at the time to solve this incident, the customer will have the possibility of requesting the RESERVATION of said product, so that it is provided as soon as possible, or they can reject it exercising their right of withdrawal and resolution of the contract.
In case of unavailability and rejection of the products by the client, the refund previously paid, will be made within a maximum period of 15 calendar days.
If TECHNICAL EQUIPMENT DEVELOPMENT SL If the customer is unreasonably late in returning the amounts paid, the customer may claim twice the amount due.

To make any purchase at www.campanasled.com, the customer must be of legal age.
The customer does not need to register at www.campanasled.com.
Notwithstanding the Client must complete their data during the purchase process, in which it is provided to TECHNICAL EQUIPMENT DEVELOPMENT SL the information necessary for contracting and invoicing the products purchased; data that in any case will be truthful, accurate and complete about their identity and that the client must expressly consent to by accepting the privacy policy of TECHNICAL EQUIPMENT DEVELOPMENT SL
It is also recommended that the client print and / or keep a copy in durable medium of the conditions of sale when placing your order, as well as the receipt of receipt sent by TECHNICAL EQUIPMENT DEVELOPMENT SL by email.

BILLING

You will receive the invoice both by email and together with your order.
If you do not want the invoice to be attached to the shipment, you must communicate it in the comments while placing the order. In this case, an unvalued delivery note will be attached to the shipment.
In case of being a registered customer, the customer will have the invoice in the ORDER HISTORY section that they will find in their user account.
The customer You can expressly request the paper invoice again for free. To do this, access our contact form from the contact page and send us the request.

The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality.
The scope of delivery includes the following areas: Countries of the European Union.
For the sale and export to countries outside the European Union, TECHNICAL EQUIPMENT DEVELOPMENT SL will make available to the client a specific budget and contract for each of the requested import operations.

FORMS AND DELIVERY TIMES

Orders will be delivered to the person and address indicated in the order:
Orders will be delivered to the customer through the courier or parcel companies stipulated during the product purchase process. The order will be considered delivered when the carrier has delivered the package to the customer, and the customer signs the delivery receipt document. It is the responsibility of the client to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
The delivery time is 1 or 2 school day / s for recipients in Spain and between 3 or 4 working days for the rest of the countries of the European Union. The delivery deadline days will start from 12 AM (in Spain) after confirmation of the sale or order.
On weekends (Saturdays and Sundays) as well as on holidays, no shipments will be made , these days will not count as working days.

The prices of the products that are collected in www.campanasled.com will be expressed in Euros unless otherwise stated and will be guaranteed during their availability and whatever the destination of the order.

PRODUCTS

The final prices of all products along with their characteristics, offers, discounts, etc., are reflected in each of the articles that appear on www.campanasled.com.
Product prices may vary as over time. The price to apply will be the one in force on the date the order is placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before the customer formalizes their acceptance.

• The VAT rate is 21%.
• The products have VAT included.
• INVOICES WITHOUT VAT:

1) Companies that are not in Spanish territory, and are registered in the Registry of Intra-Community Operators of the European Union, may request invoices without VAT.
In this case, it will be the client's duty to notify TECHNICAL EQUIPMENT DEVELOPMENT SL the Intracommunity Operator Registration number. Once the verification by TECHNICAL EQUIPMENT DEVELOPMENT S.L. that said operator is correctly registered in the registry of Intra-Community Operators, the invoice will be modified. If necessary, the amount corresponding to the VAT already included in the sale price will be paid, within a maximum period of 15 days from the verification of said registration number.
2) They may request invoices without VAT those customers who are in the Canary Islands, as long as the delivery address is in the Canary Islands.
3) Customers who are not within the European Union may request invoices without VAT, as long as the delivery address is outside the countries of the european union.

• Shipping costs:

Shipping costs will be free when the following purchase amounts are exceeded:
1) Deliveries within Spanish territory with purchase amounts equal to or greater than € 250 (VAT included).
2) Deliveries within the territory of the European Union with purchase amounts between € 300 and € 1200 depending on the destination (VAT included). Consult minimum amount according to destinations.
This offer is valid if exceeded the purchase amounts in a single and indivisible order and destination, in this case the shipping costs will be borne by TECHNICAL EQUIPMENT DEVELOPMENT S.L.
For the rest of cases in which the amount of free shipping indicated is not exceeded, See the following link for shipping costs: Shipping and returns costs.

THIS INCLUDED SHIPPING CHARGE OFFER IS NOT VALID FOR:

Exports to countries outside the European Union and the Canary Islands.
In this case, export and transport costs are not included and must be budgeted in detail for each export file requested.

• Other additional expenses:

In cases where the payment of the products is made through Paypal, the client will assume the commission that this platform determines as management expenses.

We make these forms of payment available to you:

9.1) By credit or debit card

You can make the payment immediately through the secure payment gateway SSL of our Bank. You are responsible for the operations you carry out with your credit card on our website. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and bank data will be protected with all the security measures established by the Organic Data Protection Law 15/1999 and its Development Regulations with complete confidentiality.
TECHNICAL EQUIPMENT DEVELOPMENT S.L. accepts payments with VISA, Verified by VISA, MasterCard and MasterCard SecureCode.
When ordering, the customer will provide their card details, which will be stored directly on the gateway of our bank during the purchase process. TECHNICAL EQUIPMENT DEVELOPMENT S.L. does not store information regarding credit cards.

9.2) By bank transfer

By cash deposit or bank transfer to TECHNICAL EQUIPMENT DEVELOPMENT SL, at the account number indicated in the order confirmation email.
The name of the customer must be indicated at the time of transfer. and order number in the observations or concept of the transfer.
Orders will not be valid nor will the requested amount be reserved until payment is paid and confirmation of the transfer is received, if the payment is not paid in 7 days after the start of the order processing, they will be automatically canceled.
If the order is paid in this way, it will depend on the time it takes us to receive the receipt for the amount of available stock.
To guarantee the reservation of the amount requested and already paid by means of a transfer, we advise you to send a copy of the receipt of the transfer to the email address reservas@campanasled.co m, the reservation will be effective once I receive a response from reservas@campanasled.com

9.3) PayPal

The payment of the order will be authorized through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.
This service will have a surcharge of 4.38% on the amount of your purchase without VAT, as shown in the price breakdown.

9.4) Deferred Payment (Confirming)

If the purchase is over € 1,500 and you need to postpone the payment of the product for 90 days, we offer you the possibility for your bank to issue a confirming without recourse and payment for 90 days.
Through This modality you can dispose of the product without paying the purchase amount, the amount will be required by your bank within 90 days.
It will be accepted as order confirmation and will be delivered once we receive the document that certifies the formalization of said confirming. The formalization of a confirming by your bank entity should not suppose any additional cost for you.

Through Sequra, you can divide the amount of your order into 3, 6 or 12 monthly payments, at the time of purchase. Fixed cost per month (varies depending on the amount of the order). Without interest, TIN 0%. No hidden costs.
You only need your DNI or NIE, your mobile and your card.
At the time of purchase, the first payment is made by card, and the rest is automated based on the monthly payments you have chosen.
You can modify the payment plan or pay in full at any time without additional costs. And you can also choose or modify the day of the month you want to pay.
SeQura will inform you at all times through your email and SMS.

9.6) Buy now, pay later (Service managed by Sequra)

Through Sequra, you will be able to Buy now and pay when your order is verified, up to 7 days after shipment. Without aditional costs.
At the time of purchase you do not have to leave your bank details.
SeQura will inform you of the terms and forms of payment via email and SMS.

According to the regulations, the client will have the right to WITHDRAW the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1 / 2007, of November 16, by which the referred text of the General Law for the Defense of Consumers and Users is approved.

PRODUCTS

The client will have a maximum period of 14 calendar days from the day of receipt of the good or product requested to inform TECHNICAL EQUIPMENT DEVELOPMENT S.L. about his desire to withdraw from the contract. During this period, the consumer will inform the employer of his decision to withdraw from the contract by completing the form at the end of the section "withdrawal: conditions and processing" and sending it to the postal address indicated in the form or to the email of administracion@campanasled.com.
All returns must be previously communicated to TECHNICAL EQUIPMENT DEVELOPMENT S.L. through any measure admitted in law. This prior communication is necessary because the logistics warehouse needs to receive a receipt of merchandise and be informed in order to unload the products at its facilities.
If you wish, our own transport agency will go to collect the products that you want to return paying the consumer the costs that can be consulted at the following link: Costs of shipping and returns.
However, the consumer may return the products by the means it deems appropriate, in this case we will contact you to provide the return address of the same and keep you informed of the transport agency chosen by you to our logistics warehouse.
Once we receive your request, we will contact the customer to indicate the details of the return. TECHNICAL EQUIPMENT DEVELOPMENT S.L. will communicate to the consumer in durable support an acknowledgment of receipt of said withdrawal.
The withdrawal implies that TECHNICAL EQUIPMENT DEVELOPMENT S.L. will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment.
To proceed with the return of a product it is essential that it had not been used beyond the mere verification of its good condition and operation.
Once the return has been received at TECHNICAL EQUIPMENT DEVELOPMENT S.L. if the product is not returned in good condition, with all its accessories the good may suffer a depreciation.
Please return the product with its original packaging so that the good does not suffer a depreciation.

OBSERVATIONS

No product manipulated by the customer in misuse, breakage, etc will be exchanged or paid for; otherwise, any guarantee will be forfeited.
In case of defective product or that does not correspond to the requested order, the shipping costs will be passed on to TECHNICAL EQUIPMENT DEVELOPMENT SL. In the case of exercising the right of withdrawal, the shipping and return costs will be borne by the customer; which has been notified during the purchase process and are stipulated in the link shipping costs and returns that is accessible from the footer of the web.
If the cancellation of the order is communicated prior to sending it, the customer will be exempt from any expense. In case of substitution of a product, this may not necessarily be the same as the previous one, although in any case an improved version or model, since Led products are subject to continuous improvement in performance.

The products purchased through www.campanasled.com have a 5-year warranty period from the time of delivery, covering possible manufacturing defects in the product, as well as any breakdown during that period.
The user must inform TECHNICAL EQUIPMENT DEVELOPMENT SL of the lack of conformity within two months from when it became known to her.
TECHNICAL EQUIPMENT DEVELOPMENT S.L. is not responsible for damages caused by non-professional installation, products modified or manipulated by the client or by any other person not authorized by TECHNICAL EQUIPMENT DEVELOPMENT S.L.; as well as by improper use, manipulation and / or short circuits, apparent signs of incorrect treatment. The product to be repaired or replaced must always correspond to the one sent by TECHNICAL EQUIPMENT DEVELOPMENT S.L. attaching the purchase invoice.
The seller must proceed as appropriate to the repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.
In case of repair of a product, the customer may manage Said repair processing directly with TECHNICAL EQUIPMENT DEVELOPMENT SL made available by the SEUR transport agency, to carry out this procedure free of charge.
In the case that the conditions for the application of the guarantee are not met, the shipping costs will be borne by the client; and are stipulated in the link shipping and returns costs which is accessible from the footer of the website.
In both cases, you should contact TECHNICAL EQUIPMENT DEVELOPMENT SL and request the necessary instructions from our after-sales service (postventa@campanasled.com).

SHIPPING PROCEDURE FOR A REPAIR OR REPLACEMENT UNDER WARRANTY:

It is important that the shipment is carried out perfectly packaged and protected, without stickers or labels on the packaging and protections. If the product reaches the TECHNICAL EQUIPMENT DEVELOPMENT S.L. with damage attributable to poor packaging or protection, repair may not be covered under warranty. In the event that the original packaging is not available, the customer must use a sturdy box that is large enough to allow the equipment to fit in easily; the client must introduce under, over and around the product, protective material in sufficient quantity (bubble wrap, cork or foam, etc.), in order to prevent any movement of the product inside the packaging. The customer must indicate on the shipping label the WARRANTY FILE number provided by our after-sales service.
Excluded from the guarantees caused by deficiencies caused by improper use or manipulation, connection to the electrical network in poor condition or different from the indicated one, incorrect installation or defects derived from any external cause.
The consumer will have the right to an adequate technical service and to the existence of spare parts for a minimum of 5 years from the date the product ceases to be manufactured. , without being able to increase the price of the spare parts when applying them in the repairs.
To know the steps that must be followed in the event of problems or breakdowns in a product, you can contact:
• With the service, our after-sales service (postventa@campanasled.com).
You can also do it at the phone number +34 96 00 88 679 , however, regardless of the medium with which the client you are contacted, any indication by TECHNICAL EQUIPMENT DEVELOPMENT S.L. it will always be communicated in writing.
To avoid problems with the installation or handling of the purchased product, make sure that you have followed the installation and operating instructions contained in the user manuals.
If still, the product purchased does not work properly, you must immediately contact our after-sales service (postventa@campanasled.com).

The after-sales service will ask you to provide the following:
• Invoice number.
• Identification of the specific model.
• Serial number.

OBSERVATIONS

The warranty does not cover damage caused by external factors such as voltage increases or decreases, atmospheric phenomena, fire, water, abnormal use of the product, accidental drops or incorrect use. Likewise, it does not cover wear and tear due to hours of use, use in improper environmental conditions and environments or negligence before or during use, as well as breakdowns caused by incorrect installation or handling and storage. Claims for natural loss of light or its degradation are exempt from warranty coverage. TECHNICAL EQUIPMENT DEVELOPMENT S.L. reserves the right to study each product returned by independent specialists, the guarantee being exempt if proven, by the competent authorities the breakage has been caused by the customer, as well as the partial breakage of the product to force the use of the warranty to the return or refund of the product; In these cases, the expenses of the expertise will be borne by the client. TECHNICAL EQUIPMENT DEVELOPMENT S.L. is not obliged to indemnify the client or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by persons, damage to property other than the product, loss of profit or loss of profit.
This guarantee it only covers the products applied in the uses for which they were conceived or "normal use" defined as follows:
- The operating conditions are in accordance with the information reflected in the products and their packaging.
- The ambient temperature must never exceed the operating temperature range reflected in the user manual and identification plate located on the product.
- The relative humidity in the installation must never exceed the level indicated in the manual. of the user or the IP category of the product where appropriate.
- The electrical installation in which the product operates must not be subject to voltage fluctuations within a range exceeding +/- 10% of the voltage specified on the nameplate located on the product. Just as you must have a grounding line in perfect condition and connected to the product.

The consumer and user are entitled to the repair of the product, its replacement, the price reduction or the resolution of the contract, as established in Chapter II Tít. IV Book II of the General Law for the Defense of Consumers and Users.
If the product does not comply with the contract, the consumer may choose between repair or replacement of the product, both being free for the consumer, which will be carried out in a reasonable period of time depending on the nature of the products and the purpose for which they were intended.
If the repair is completed and the product is delivered, it continues to be not in accordance with the contract, the consumer may demand its replacement, the price reduction or the termination of the contract.
TECHNICAL EQUIPMENT DEVELOPMENT S.L. can suspend, withdraw or partially or totally cancel the products not subject to contracting at any time and without the need for prior notice. The previous provision will not affect those products that are reserved or that are previously contracted and that will be governed by their specific conditions.

To file any complaint or claim with TECHNICAL EQUIPMENT DEVELOPMENT S.L. the client should contact the customer service department, after-sales service (post-sale@campanasled.com), or send a message in "Contact us", which is accessible in the main menu or footer of this site web.
In accordance with the EU Online Dispute Resolution of consumer disputes and pursuant to Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with a resolution platform online litigation available at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

“Our entity is adhered to Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle Castelló 24, Esc 1 2 ° izq. , 28001 Madrid (Spain), telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 (www.confianzaonline.es).

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and in the terms of Code of Ethics, users will be able to go to Confianza Online for the alternative resolution of eventual controversies (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/) . If these refer to electronic transactions with consumers, or data protection when they are related to this area, the claims will be resolved by the Online Trust Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.