According to the regulations, the client will have the right to WITHDRAW the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided in art. 107.2 and 108 of RD1 / 2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users.
The client will have a maximum period of 14 calendar days from the day of receipt of the good or product requested to inform TECHNICAL EQUIPMENT DEVELOPMENT S.L. about his desire to withdraw from the contract. During this period, the consumer will inform the employer of his decision to withdraw from the contract by completing the form at the end of this section and sending it to the postal address indicated on the form or to the email address firstname.lastname@example.org.
All returns must be previously communicated to TECHNICAL EQUIPMENT DEVELOPMENT S.L. through any measure admitted in law. This prior communication is necessary because the logistics warehouse needs to receive a merchandise reception part and be informed in order to unload the products at its facilities.
If you wish, our own transport agency will pick up the products you want to return, paying the consumer the costs that can be consulted at the following link: Shipping costs and returns.
However, the consumer may return the products by the means it deems appropriate, in this case we will contact you to provide the return address of the same and keep our logistics warehouse informed of the transport agency chosen by you.
Once we receive your request, we will contact the customer to indicate the details of the return. TECHNICAL EQUIPMENT DEVELOPMENT S.L. will communicate to the consumer in durable medium an acknowledgment of receipt of said withdrawal.
The withdrawal implies that TECHNICAL EQUIPMENT DEVELOPMENT S.L. will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment.
To proceed with the return of a product it is essential that it had not been used beyond the mere verification of its good condition and operation.
Once the return has been received at TECHNICAL EQUIPMENT DEVELOPMENT S.L. if the product is not returned in good condition, with all its accessories the good may suffer a depreciation.
Please return the product with its original packaging so that the good does not suffer a depreciation.
No product manipulated by the customer in misuse, breakage, etc will be exchanged or paid for; otherwise, any guarantee will be forfeited.
In case of a defective product or that does not correspond to the requested order, the shipping costs will be passed on to TECHNICAL EQUIPMENT DEVELOPMENT SL. In the case of exercising the right of withdrawal, all shipping costs and return costs will be borne by the customer; which has been notified during the purchase process and are stipulated in the shipping and returns costs link that is accessible from the footer of the website.
If the order cancellation is communicated prior to shipment thereof, the client will be exempt from any expense. In case of substitution of a product, this may not necessarily be the same as the previous one, although in any case an improved version or model, since led products are subject to continuous improvement in performance.
WITHDRAWAL APPLICATION FORM:Withdrawal form (PDF Document)