Returns: conditions and treatment

According to the regulations, the client will have the right to WITHDRAW the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided in art. 107.2 and 108 of RD1 / 2007, of November 16, by which the referred text of the General Law for the Defense of Consumers and Users is approved.

PRODUCTS

The client will have a maximum period of 14 calendar days from the day of receipt of the good or product requested to inform TECHNICAL EQUIPMENT DEVELOPMENT S.L. on his desire to withdraw from the contract.

The client will have a maximum period of 14 calendar days from the day of receipt of the good or product requested to inform TECHNICAL EQUIPMENT DEVELOPMENT S.L. on his desire to withdraw from the contract.

During this period, the consumer will inform the employer of his decision to withdraw from the contract by filling out the form at the end of this document and sending it to the email address administracion@campanasled.com.

Once we receive your request we will contact the customer to indicate the details of the return. TECHNICAL EQUIPMENT DEVELOPMENT S.L. will communicate to the consumer in durable medium an acknowledgment of receipt of said withdrawal.

To proceed with the return of a product it is essential that it had not been used beyond the mere verification of its good condition and operation.

If once the return is received at TECHNICAL EQUIPMENT DEVELOPMENT S.L. if the product is not returned with all its accessories and in the same original packaging the good may suffer a depreciation of the amount to be paid.

OBSERVATIONS

No product manipulated by the customer in misuse, breakage, etc will be exchanged or paid for; otherwise, all warranty will be forfeited.

In the event of a defective product or that does not correspond to the requested order, the shipping and return transportation costs will be passed on to TECHNICAL EQUIPMENT DEVELOPMENT S.L .. In other cases, the shipping and return transportation costs will be assumed by the customer; which has been notified during the purchase process and are stipulated in the link shipping and returns costs which is accessible from the footer web page.

If the cancellation of the order is communicated prior to sending it, the customer will be exempt from any expense. In case of substitution of a product, this may not necessarily be the same as the previous one, although in any case an improved version or model, since led products are subject to continuous improvement in performance. If the product is in good condition, but the packaging (box, plastic or wrapping) in which the product is located is not in good condition, the return will not be accepted without a depreciation of the amount paid.

IMPORTANT:

Both the collection of the product and its corresponding return will be managed by TECHNICAL EQUIPMENT DEVELOPMENT S.L. through our messaging service.

All returns that DO NOT FOLLOW THE WITHDRAWAL PROCEDURE AND ARE NOT MANAGED BY TECHNICAL EQUIPMENT DEVELOPMENT S.L. It will not be unloaded in our logistics warehouse, this rejection will not imply any charge for TECHNICAL EQUIPMENT DEVELOPMENT S.L. nor valid proof of return for the client.

WITHDRAWAL APPLICATION FORM:

Withdrawal form (PDF Document)

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